We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@virtual-framing.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@virtual-framing.com.

Damage Claim Policy

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. Our priority is to resolve your issue as quickly as possible, typically by sending out a replacement the following business day. To help us process your claim efficiently and secure a refund or replacement, please follow the steps below.

Required Documentation for Damage Claims:

To qualify for a refund or replacement, you must provide a set of photographs to document the damage. Please include:

1. 5 Photos Required:

   • Interior Wrapping: Show how the item(s) were wrapped within the shipment.
   • Packaging Materials: Display the packaging materials used in the box.
   • Shipping Label: Capture a clear photo of the shipping label with the tracking number visible.
   • Box Manufacturer’s Certificate: Close-up of the manufacturer’s certificate (usually a round stamp) on the outside of the box.
   • All Sides of Package: Include two photos showing all six sides of the package:
     • One photo showing the top and two adjacent sides.
     • Another showing the bottom and opposite sides.

2. Egregious Damage

   • If you notice any egregious damage, such as footprints, punctures, or other obvious signs of mishandling, please photograph these as well.

3. Retain the Packaging

   • Please keep the box and all packaging materials until the damage claim is resolved. If you need to dispose of it, do so only after taking the required photos.

Failure to provide these photos may prevent us from issuing a refund or replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.